VoIP guides

Contact centres

Contact centre software: what to look for

Queues, skills-based routing, wallboards and reporting: what cloud contact centre software does and how to choose it. Features

Missed calls cost sales: call answering that works

Why missed calls hurt small businesses and how ring groups, virtual receptionists and smart routing make sure someone always answers. VoIP basics

What is unified communications (UCaaS)?

Unified communications brings calls, video, messaging and presence into one system. What UCaaS means and whether you need it. Switching

Switching to VoIP: a step-by-step plan

A simple plan for moving your business to VoIP: audit, broadband, equipment, numbers, training and go-live. Switching

How to choose a VoIP provider: questions to ask

A practical checklist for choosing a business VoIP provider in the UK: support, contracts, features, security and the small print. Working

Working from home and on the move with VoIP

How a cloud phone system lets your team take business calls from home, the office or a mobile, without customers noticing. Features

Call recording for business: benefits and UK rules

Why businesses record calls, what UK law expects (tell callers, protect the data), and how to handle card payments. Security

VoIP security: how to keep your phone system safe

The real security risks for business VoIP, the warning signs of a hacked system, and simple steps that prevent most problems. Switching

Can I keep my number when I switch to VoIP?

Yes, in most cases. How number porting works in the UK, how long it takes and how to make sure calls keep flowing. Numbers

International toll-free and local numbers: win customers abroad

How international toll-free and overseas local numbers let customers abroad call you easily, with calls answered in the UK. Numbers

01, 02, 03 or 0800: which business number should you choose?

Local, national or freephone? A simple guide to choosing the right UK business phone number, including virtual numbers. Numbers

0345 and 0333 numbers: the complete guide

What 03 numbers cost callers, who pays, how 0345, 0333 and 0300 differ, and when to choose one instead of 0800. Numbers

0800 numbers: why your business might need one

How 0800 freephone numbers work in the UK, what they cost the business, and when a freephone number pays for itself. VoIP basics

What is a hosted PBX (cloud PBX)?

A hosted PBX is a business phone system that runs in the cloud. What it does, how it differs from an on-site PBX, and… VoIP basics

VoIP vs landline: which is better for business?

A straight comparison of VoIP and traditional landlines for UK businesses: cost, flexibility, call quality, reliability and the switch-off. VoIP basics

VoIP vs SIP trunks: what is the difference?

VoIP and SIP are often used as if they mean the same thing. Here is the difference, and which one your business needs. Costs

How much does a VoIP phone system cost in the UK?

What you pay for business VoIP in the UK: per-user plans, handsets, set-up, call charges and what to watch for in contracts. Switch-off

The UK PSTN switch-off: dates, what changes and what to do

The UK analogue phone network is being switched off by January 2027. What it means for your phones, alarms and card machines, and how… VoIP basics

What is VoIP and how does it work?

VoIP explained in plain English: how internet calls work, what you need, and why most UK businesses are moving their phones to the cloud.