Our VoIP Phone System Features

VoIPer's cloud-based VoIP systems help businesses, such as call centres, work smarter. Whether you are running a start-up or a multi-national company, you can make the most of cloud VoIP technologies to be more productive, scale your business and save money. Learn more about the details of our key features and see why VoIPer's phone systems are used by successful businesses in a variety of industries.

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Core Voiper features

Call Forwarding

Call Forwarding

Redirect your phone calls to another landline or mobile and never miss a call.

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Call Routing Plans

Call Routing Plans

Create time of day, day of week, and holiday call routing schedules

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Call Waiting

Call Waiting

Your team always know when a call needs picking up.

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Desktop App

Desktop Softphone

Make calls and send messages and control your features with the VoIPer desktop softphone

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The VoIPer Mobile Softphone App

Mobile Softphone App

With our mobile app your team can make VoIP calls, send instant messages and make video calls on their smartphones too.

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Voicemail

Voicemail

If nobody's around to answer your customer or team member callers can leave a message.

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And there's more…

Call Centre Agent

Auto Attendant

A flexible front-line Virtual-Receptionist with a customised greeting to provide callers with different group or user extension options, or direct forwarding to a specific group or user instead.

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Busy Lamp Field

Busy Lamp Field

A status indicator that shows which handsets on your phone system are in use

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Call Analytics

Call Analytics

Keep a full automated record of who’s calling who with dates, times and durations, monitor agent productivity.

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Call Answering Service

Call Answering Service

Real people answering your calls when you're away from your office or simply too busy.

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Call Blocking

Call Blocking

Block inbound calls based on the area code or phone number and bar certain types of outbound calls by number type, for example calls to international and premium rate numbers.

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Call Centre Supervisor

Call Centre Supervisor

Provides a User with a web application that can be used to monitor and supervise their Call Centre ACD queues.

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Call Recording

Call Recording

Automatically record all incoming and outgoing phone calls and have recordings securely and remotely stored for up to 7 years.

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Call Whisper

Call Whisper

Find out who's on the line before you before you decide to answer your calls.

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Caller ID

Caller ID

See who’s calling before you answer.

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Conference Calling

Conference Calling

Conferencing lets users in the office set up and join conference calls at any time from anywhere.

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CRM Integrations

CRM Integration

Integrate your company’s customer relationship management system.

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Music on Hold

Music on Hold

We all hate it, but it’s better than leaving your customer hanging!

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Video Calling

Video Calling

It's always better to talk face to face.

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Call Centre Agent

VoIP Solutions for Call Centre Agents

Provides a user with a web application that can be used to log in and out of Call Centre ACD queues.

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