Our VoIP Phone System Features
VoIPer's cloud-based VoIP systems help businesses, such as call centres, work smarter. Whether you are running a start-up or a multi-national company, you can make the most of cloud VoIP technologies to be more productive, scale your business and save money. Learn more about the details of our key features and see why VoIPer's phone systems are used by successful businesses in a variety of industries.Book a demo
Core Voiper features
Redirect your phone calls to another landline or mobile and never miss a call.
Call Routing Plans
Create time of day, day of week, and holiday call routing schedules
Your team always know when a call needs picking up.
Make calls and send messages and control your features with the VoIPer desktop softphone
Mobile Softphone App
With our mobile app your team can make VoIP calls, send instant messages and make video calls on their smartphones too.
If nobody's around to answer your customer or team member callers can leave a message.
And there's more…
A flexible front-line Virtual-Receptionist with a customised greeting to provide callers with different group or user extension options, or direct forwarding to a specific group or user instead.
Busy Lamp Field
A status indicator that shows which handsets on your phone system are in use
Keep a full automated record of who’s calling who with dates, times and durations, monitor agent productivity.
Call Answering Service
Real people answering your calls when you're away from your office or simply too busy.
Block inbound calls based on the area code or phone number and bar certain types of outbound calls by number type, for example calls to international and premium rate numbers.
Call Centre Supervisor
Provides a User with a web application that can be used to monitor and supervise their Call Centre ACD queues.
Automatically record all incoming and outgoing phone calls and have recordings securely and remotely stored for up to 7 years.
Find out who's on the line before you before you decide to answer your calls.
See who’s calling before you answer.
Conferencing lets users in the office set up and join conference calls at any time from anywhere.
Integrate your company’s customer relationship management system.
Music on Hold
We all hate it, but it’s better than leaving your customer hanging!
It's always better to talk face to face.
VoIP Solutions for Call Centre Agents
Provides a user with a web application that can be used to log in and out of Call Centre ACD queues.