VoIP phone system features
Every VoIPer phone system includes the call handling tools below. Choose a feature to see how it works and how businesses use it.
Agent tools
Log in and out of queues, set your status and see caller details before you answer.
Busy lamp field
Lights on your desk phone show which colleagues are on a call, so you know who to transfer…
Call analytics
Missed calls, peak times and answer speeds at a glance, so you can staff for busy periods.
Call blocking
Block unwanted numbers, withheld callers and spam so your team can focus on real customers.
Call forwarding
Send calls to your mobile, another office or a colleague automatically, so customers always reach someone.
Call recording
Record calls automatically, then search, play and download them from the online portal.
Call routing plans
Opening hours, holiday messages and overflow rules that send every call to the right place automatically.
Call waiting
Hear when a second call comes in during a call, and choose whether to answer, hold or send…
Call whisper
Hear a short message before each call connects, such as "sales call" or "from the 0800 number".
Caller ID
Choose which business number shows when you call out, and see who is calling you.
Conference calling
Bring colleagues, customers and suppliers onto one call, without a separate service.
CRM integration
Connect your phone system to your CRM so customer records pop up on screen when they call.
Desktop app
Turn your Windows PC or Mac into a business phone. Plug in a headset and you are ready.
Mobile app
Answer the office number and make calls showing your business caller ID from your iPhone or Android phone.
Music on hold
Keep callers company with music or useful messages while they wait.
Supervisor tools
Help agents on live calls and keep an eye on every queue in real time.
Video calling
Switch from a voice call to video, or start video meetings, from the same apps you use for…
Virtual receptionist
A friendly menu that answers every call and sends callers to the right team, 24 hours a day.
Voicemail
Voicemail messages arrive in your inbox as audio files, so you can listen and call back from anywhere.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.