The best VoIP provider for you is the one that gives clear pricing, solid support and the features you will actually use. Use these questions to compare providers.
Support
- Is support based in the UK, and can I phone it?
- What are the support hours?
- Will you set the system up for me, or do I do it myself?
Pricing and contracts
- What is the monthly cost per user, and what is included?
- Are there set-up, porting or handset charges?
- How long is the contract, and what happens at the end?
- Can I add and remove users during the contract?
Features
- Do you have mobile and desktop apps?
- Are call recording, menus and queues included?
- Can it integrate with our CRM?
- What reporting do managers get?
Reliability and security
- What happens to calls if our internet connection fails?
- Do you monitor for fraud and unusual call activity?
- Is the admin portal protected with strong logins?
Numbers
- Can I keep my existing numbers?
- Can I get local, 0800 and 03 numbers from you?
Try before you commit
A free trial is the best test. VoIPer offers a free 14-day trial, set up by our UK team.