Feature
Agent tools for busy teams
Log in and out of queues, set your status and see caller details before you answer.
- Queue log in and out
- Wrap-up and break status
- Browser based
How it works
Agents choose which queues to join, set statuses such as available, wrap-up or break, and see caller information and history on screen. It works from a desk phone or entirely in the browser.
Why businesses use it
Clear status
Calls only go to available agents.Caller details
Know who is calling before you answer.Work from home
All you need is a browser and headset.Agent tools questions
Can agents be in more than one queue?
Yes, agents can join several queues.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.