Feature
Supervisor tools: listen, whisper and barge
Help agents on live calls and keep an eye on every queue in real time.
- Listen, whisper, barge
- Live queue view
- Agent status
How it works
Supervisors can silently listen to a call, whisper advice only the agent hears, or join the call. Live views show queues, waiting callers and agent status.
Why businesses use it
Live coaching
Help agents in the moment.Real-time view
See queues and agents live.Better service
Step in before a call goes wrong.Supervisor tools questions
Does the caller hear a whisper?
No. Only the agent hears it.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.