Feature
Call analytics: see how your calls are handled
Missed calls, peak times and answer speeds at a glance, so you can staff for busy periods.
- Missed call reports
- Peak times
- Per user and per number
How it works
Reports show incoming and outgoing calls by number, team and user, with answer times, missed calls and call lengths. Spot busy periods, missed opportunities and training needs.
Why businesses use it
Find missed calls
See who called and when nobody answered.Plan staffing
Know your peak times.Measure marketing
Track calls to campaign numbers.Call analytics questions
Can I export reports?
Yes, reports can be downloaded.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.