Feature
Call routing plans: the right call to the right person
Opening hours, holiday messages and overflow rules that send every call to the right place automatically.
- Opening hours and holidays
- Overflow rules
- One plan per number
How it works
Build a plan for each number: who rings first, what happens if nobody answers, what callers hear out of hours and on bank holidays. Plans switch automatically on schedule.
Why businesses use it
Automatic opening hours
Different routing in and out of hours.Holiday messages
Set them once, they switch on by date.Overflow
Busy? Calls roll to the next team or a mobile.Call routing plans questions
Can I change routing myself?
Yes, in the online portal, or ask our support team.
Can different numbers have different plans?
Yes. Each number can have its own routing.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.