Privacy policy
We respect your privacy and take the protection of your personal data seriously. This policy explains what we collect, why, how long we keep it and the choices you have.
Our promise: we give you control over your data and preferences, we store everything securely, and we never sell your data.
Who we are
VoIPer is a trading name of Planet Telecom Ltd, registered in England and Wales no. 3823269, registered office 23 Hinton Road, Bournemouth, Dorset BH1 2EF. We are the controller of the personal data described in this policy.
What we collect
- Enquiries: your name, company, email, phone number and message when you contact us through this website, by phone or by email.
- Customers: name, billing address, contact details and payment details needed to provide and bill our services, plus service records such as call logs and, where you switch it on, call recordings.
- Website use: basic technical information such as your IP address and browser type, used to keep the site secure and working. See our cookie policy.
We do not collect special category data (such as health information) and we do not need your location.
Why we use it
- to reply to your enquiry and give you a quote (legitimate interests, or steps before entering a contract)
- to provide, support and bill your services (contract)
- to meet our legal and regulatory obligations, including tax and telecoms rules (legal obligation)
- to tell you about similar products and offers, where you have not opted out (legitimate interests or consent). You can unsubscribe at any time.
Who we share it with
Our staff process your data in the UK. We use trusted suppliers for hosting, telecoms network services, email and payments, who process data only on our instructions and under contract. Some hosting may be in the European Economic Area, which the UK recognises as providing adequate protection. We share data with authorities only where the law requires it.
How long we keep it
- Enquiries that do not become customers: up to 2 years.
- Customer and billing records: 6 years after the end of the contract, as required by UK tax law.
- Call recordings: for the retention period you choose in your account settings.
- Marketing preferences: until you tell us you no longer want to hear from us.
Your rights
Under UK data protection law you can ask to see the data we hold about you, have it corrected or deleted, restrict or object to how we use it, and receive a copy in a portable format. To make a request, email hello@voiper.com or write to us at the address above. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first at hello@voiper.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.