WhatsApp for business
Answer customer WhatsApp messages as a team
Bring WhatsApp into one shared inbox, so your whole team can reply to customers on the app they already use.
- One shared inbox
- Assign chats to the right person
- Set up for you
What is the WhatsApp Business API?
The WhatsApp Business app works on one phone. The WhatsApp Business API lets a team share one WhatsApp number, with chats assigned, tracked and answered from a shared inbox.
Why businesses use it
Team inbox
Everyone works from one shared view.Faster replies
Templates and quick replies for common questions.No personal phones
Keep business chats off staff mobiles.Features
Shared inboxAll WhatsApp chats in one place.
Chat assignmentSend chats to the right person.
Message templatesApproved templates for outbound messages.
ReportingResponse times and chat volumes.
Meet customers where they already are
Many customers would rather send a message than make a call. WhatsApp lets them, without your team juggling personal phones.
- Shared team inbox
- Assign and transfer chats
- Quick replies and templates
- Works alongside your phone system
Questions about WhatsApp Business API
Can I keep my existing WhatsApp number?
Often yes, depending on how the number is used today. We will check this with you during set-up.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.