Post-call surveys
DigiDesk: know how every call went
Short customer satisfaction surveys straight after a call, with results by agent, team and queue.
- Surveys run automatically after calls
- Results by agent and team
- Spot problems early
What is DigiDesk?
DigiDesk asks callers a few quick questions when their call ends, then turns the answers into scores you can track. You see which agents and teams delight customers, and where calls need work.
Why use post-call surveys
Real feedback
Hear from customers while the call is fresh.Coach with evidence
See scores by agent and team.Catch problems
Low scores flag calls that need a follow-up.DigiDesk features
Automatic surveysOffered to callers when the call ends.
Custom questionsAsk what matters to your business.
Live dashboardsScores update as surveys come in.
ExportsDownload results for your own reports.
Customer feedback while the call is fresh
Feedback collected straight after a call is more honest and more useful than an email survey days later.
- Keypad or speech answers
- Scores by agent, team and queue
- Alerts for low scores
- Export results for reporting
Questions about DigiDesk
How long is a DigiDesk survey?
You choose the questions. Most businesses use two or three quick questions answered on the keypad.
Does it work with Horizon Contact?
Yes. DigiDesk results can be broken down by agent, team and queue.
Ready before the switch-off
Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.