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Contact centre software

Horizon Contact: contact centre software for busy UK teams

Queues, agent and supervisor tools, wallboards and reporting in one cloud contact centre, running on your VoIPer phone system.

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  • Live wallboards and reports
  • Works with your existing numbers
  • Set up by our UK team
Contact centre agent with a headset working at her laptop

What is Horizon Contact?

Horizon Contact turns your phone system into a contact centre. Calls queue in order, go to the right agent, and supervisors see what is happening in real time.

It suits sales, support and service teams of any size, from a few agents to a large team across several sites.

Why teams choose Horizon Contact

Shorter waits

Queues and skills-based routing get callers to the right agent faster.

Real-time view

Wallboards show queues, waiting calls and agent status live.

Better coaching

Listen, whisper and barge so supervisors can help during live calls.

Work from anywhere

Agents log in from the office or home with a browser and headset.

Clear reporting

Answer times, abandoned calls and agent performance in one place.

UK support

Set up and supported by our own UK team.

Contact centre features

Everything your agents and supervisors need, in the browser.

Call queuesCallers wait in order with music and position messages.
Skills-based routingSend calls to the agent best placed to help.
Agent statesAvailable, busy, wrap-up and break, all tracked.
Supervisor toolsListen, whisper and barge on live calls.
WallboardsLive queue and agent stats on any screen.
ReportingHistorical reports you can export.
Call recordingRecord and replay calls for quality and training.
CRM integrationCaller details pop up before agents answer.
Colleagues working together at a computer screen

See every call, every queue, every agent

Wallboards and reports show waiting calls, answer times and agent status, so you can staff for busy periods and fix problems as they happen.

  • Real-time wallboards
  • Historical reports and exports
  • Call recording for training
  • Post-call surveys with DigiDesk

Questions about Horizon Contact

Do I need a VoIPer phone system to use Horizon Contact?

Horizon Contact runs on our cloud phone platform. We set up your numbers, queues and agents together so everything works from day one.

Can agents work from home?

Yes. Agents log in from a browser with a headset, from the office or home.

How many agents do I need?

There is no minimum that makes it worthwhile: it suits small teams as well as large contact centres.

Ready before the switch-off

Try a VoIPer phone system free for 14 days, or talk to our team on 0800 33 22 66.

Start free trial Book a demo