Why Use A Call Answering Service for Business?
Whether you run a small startup or a larger business, you’re always going to need to keep in touch with your customers. It’s not only important to help keep revenue flowing into your firm, but so that your clients and customers have a quick connection to you! While plenty of people prefer to speak to […]
Whether you run a small startup or a larger business, you’re always going to need to keep in touch with your customers. It’s not only important to help keep revenue flowing into your firm, but so that your clients and customers have a quick connection to you! While plenty of people prefer to speak to businesses and support teams online in this day and age, there will always be a need for phone staff to help handle queries and concerns.
What happens if your customers have complicated queries? Try as you might, it’s not always possible to give all the answers to every single question online. Therefore, to offer a comprehensive customer care service, you should be ready to have someone answer calls and to point them in the right direction.
But what if you don’t have time or the resources to answer every call? That’s where call answering for business comes in. Why miss those important calls and let your clients down? Set up a call answering service to ensure there’s always a beacon of support to hand.
But why else is call answering so beneficial to modern businesses? Let’s take a look.
Always Offering Help
One of the major frustrations that customers face with any kind of service is having to wait, or not receiving the support they need. If you’re unable to get to the phone, you’re going to risk disappointing a lot of people. Call queuing, too, can be avoided if you set up enough answering staff to ensure everyone gets fair treatment.
At Voiper, we answer phone calls within three rings. This means that there will always be someone to hand who can offer service to clients or customers without them needing to wait around on the line. Call answering can make sure that there is always a human point of contact.
You shouldn’t ever underestimate a customer or client’s need to get in touch with support. No matter what you might do and no matter how many years in business you may have behind you, failing to offer this level of support is likely to be a big mistake. It’s all about showing your clients that you care.
Don’t Miss Important Messages
You might have been in a position before where you’ve missed a call or two which could have made a huge difference to your company. Sometimes, if you are out and about, or simply overwhelmed, it is not always possible to take every call. But what if you’re missing out on big leads? What about calls back from important clients?
It’s safe to say that you might not be able to sit by the phone all day. You might not have the staff to hand, physically, who can take calls for you. That’s why call answering for business, on a remote basis, is becoming ever more popular.
A call answering service will be able to pass messages onto you. Alternatively, you can request that specific calls be filtered through to you. If you’re in important meetings, or if you’re finding that it is a struggle to answer calls on a regular basis, it makes sense to ask that only important calls filter through to you.
General enquiries can be handled at the front line, which means that you can capture interest and follow up on leads when you have the time available to do so. Crucially, you’re able to run your business without missing a beat.
A Great First Impression
Even the smallest of businesses could benefit from call answering. But why? Simple. A call answering service shows that you care. It also shows that you are on top of your client demands and customer queries. It means that, instead of clients calling you endlessly and going directly to voicemail, they can confidently leave a message with a front line member of staff.
This is infinitely more preferable to hitting a dead end – especially for those clients who need to get in touch about upcoming projects. If you’re trying to convert on leads through your phone numbers and aren’t able to take calls, then you are going to be wasting a lot of people’s time.
What’s more, call answering offers a fantastic, professional image. It means that you have a dedicated team ready to help those who want to get in touch, and they will feel more confident in your abilities as a business owner. Couple call answering with a freephone number, too, and you’re giving off an image of a company that not only cares, but which is ready to help all who may call them.
Could Call Answering for Business Help You?
Some business owners may wonder whether or not call answering is actually appropriate for their needs. However, we think it’s important for all businesses to hit the ground running on this front as soon as possible. Even if you are a sole trader, think about how handy call handling is going to be if you want to grow your business. Think, too, how much of a leg-up it is likely to give you over the competition!
It’s an ideal opportunity to take if you are a small fish looking to make it in a big pond. Call answering for business is a great asset that’s available at very affordable rates. This means that you can confidently put a number out there and your customers will be able to leave a message for you to call them back.
If you don’t have the time to handle all calls which come through right away, it’s important to make sure that there is someone on the front line who can take care of your concerns for you. You can simply pick messages up and deal with them when you say you will.
Our call answering service is just one of many services VoIPer can offer your business. Why not take a look at our packages and find your perfect call setup? Pair with a freephone number package, and you’re ready to help clients and customers all over the UK.