Signs That Your VoIP System Has Been Hacked

VoIP is very convenient. Because it uses the internet, it allows communication between individuals to occur regardless of their location. It is also more cost-effective than traditional communication mechanisms.

That being said, the fact that VoIP uses the internet means that it is vulnerable to assaults by hackers! Hackers are subtle creatures that rarely advertise their work. They can do quite a bit of damage before you realise that your system has been breached.

Fortunately, there are ways to determine whether or not you’ve been hacked, signs you can use to identify potential intruders, including:

Call History

It is fairly commonplace for companies to analyze their call logs. In most cases, the objective is to identify patterns they can use to make important business decisions. If you analyze your call logs and you notice irregularities and anomalies, that could be a sign of a security breach.

Your definition of irregularities will vary depending on the type of work you do. For instance, if you operate locally, the presence of multiple calls from international locations should raise some suspicions.

You should also look for numbers that repeat but which you do not recognise.

Redirected Internet Searches

If your internet searches keep getting redirected, you have probably been hacked. The same conclusion should be made for situations in which your browser keeps manifesting new extensions and toolbars that you did not add.

This will happen in companies that use the same network to cater to their VoIP and internet needs. You are better off pushing your VoIP system to a separate dedicated network. But that isn’t always feasible for some businesses.

However, by using the same network, companies do not realise that their VoIP system can be breached from numerous vulnerable points.

Fake Anti-Virus Messages

If you start seeing pop-ups associated with fake anti-virus programs, you should inform your IT manager immediately. Your VoIP system is probably under attack. Fake anti-virus messages are a problem because so many people fall for them.

They don’t know how to differentiate between a real message displayed by a real anti-virus from a fake one. This is dangerous because the presence of a fake anti-virus message doesn’t necessarily mean that the hacker has gained access to your system.

More than likely, they are waiting for you to invite them into the system by clicking on their message. And once you do so, you will give the hacker free reign over your network. This is why employees in a company are encouraged to seek guidance the moment they encounter a questionable alert, warning or message.

Let the IT manager determine whether or not your anti-virus message is real. Do not click on it until they have analyzed the situation.

Webcams

Your computer’s webcams and microphones are important because you can use them to communicate with other people via VoIP. Because the software behind your webcam and microphone is rarely updated, the tools are vulnerable to attack.

This also provides you an avenue through which you can identify potential hacks. If your microphones and webcams keep activating on their own, a hacker is most likely using them to record your conversations.

It also means that your VoIP system has been breached.

Money

VoIP is supposed to be more cost-effective than its traditional counterparts. As such, if your monthly bills start to spike, the chances that you have been hacked are high. It means that someone is using your VoIP system to make expensive calls without your knowledge. At this point, you must take steps to identify and resolve the vulnerabilities in your system.

Are you experiencing any of these? Do you need help? At voiper, we value your security and provide the best VoIP experience. Simply reach out to any of our trusted agents and get the help you need today!