Browse our latest blogs and news features to catch up on all the latest developments here at Voiper.
In this day and age, keeping flexible is key. Customers and clients expect you to be able to answer calls and queries at all hours of the day, all days of the week! While technology is advancing to help us manage these demands more and more, it’s important to know which systems and services to […]
There have been a few schools of thought open up over call recording over the years. Some businesses may not see it as essential. Some might even see it as a hassle to set up and get running. However, the way in which businesses communicate and operate has changed massively in just a few short […]
The current global crisis is changing the way that millions of people expect to work on a daily basis. While the pandemic is proving to be trepidatious for many people, the idea of working remotely, or from home, is by no means a negative one. In fact, in the modern age, more and more businesses […]
When you run a busy contact centre, or even if you just oversee a lot of calls into your business each day, there are a lot of things you need to keep track of. Each call, of course, should be one which directly benefits the customer. Ideally, there shouldn’t be any need or reason for […]
The way in which business connect and communicate with one another is evolving. While plenty of companies are still using traditional phones and copper line connections, the time has certainly arrived for you to be using data to reach out to clients and customers instead. Much as you might connect with people through data via […]
The worldwide market share for VoIP phone systems is expected to grow by more than 20 percent from 2018 to 2024. Many businesses, both new and established, recognize the benefits offered by VoIP. Let’s look at 5 reasons your business should consider switching to a cloud phone system. Cost Savings One of the big advantages of an […]
The way in which our businesses communicate is always changing. In a very short time, we’ve gone from only ever talking through traditional copper line technology to moving towards video conferencing and always-on data communication. As the world has grown smaller, we’ve found the need to communicate quicker, more reliably, and more often. There’s no […]
Whether you run a small startup or a larger business, you’re always going to need to keep in touch with your customers. It’s not only important to help keep revenue flowing into your firm, but so that your clients and customers have a quick connection to you! While plenty of people prefer to speak to […]
VoIP is a highly convenient technology. This is what makes it so attractive. It simplifies communication. Within the context of a business, that simplicity can lead to greater collaboration which, in turn, can improve productivity. Effective collaboration is difficult to achieve in large organisations because of the physical barriers keeping workers separate. These are just […]
More and more of us are starting to work remotely. With technology helping to connect us to more people more flexibly, there’s every reason why this should continue! While there is always going to be a place for physical offices and desks, remote working in the UK is growing. Therefore, it makes sense that remote […]
Are you ready to work from home? If you’re not, this is a good time to start making preparations. Coronavirus has changed the business landscape. Employers are encouraging their workers to stay away from their business premises.
Imagine all of the tools you need for a successful business, such as instant messaging, conferencing, email, and voice calling, in one place. Okay now stop imaging because it is real. Unified Communications and Collaborations (UC&C) is a tool that can entirely benefit your business, but what is unified communications? Find out everything you need to […]