Cloud Hosted VoIP vs Traditional PBX – Why Update?

The way in which we all conduct business has evolved massively in a very short space of time. Think about how many customers you now process and support daily compared to five or six years ago! The growth of the internet is bringing more people together, and the evolution of comms technology is, likewise, helping […]

The way in which we all conduct business has evolved massively in a very short space of time. Think about how many customers you now process and support daily compared to five or six years ago! The growth of the internet is bringing more people together, and the evolution of comms technology is, likewise, helping to make things more efficient and more productive. That works just as much behind the scenes as it does from a B2C perspective.

Many businesses, however, are still heavily reliant on some outdated telephony and communications services and systems. PBX, for example, has been the efficient standard for small to medium businesses for some time. However, with the emergence of cloud computing, the way we communicate with each other has become much more streamlined and efficient.

But why should you consider cloud VoIP over a traditional PBX solution? At VoIPer, we are always here to help you find the best applications for fantastic VoIP technology – and in the modern age, there are few options better for businesses to start using in reaching out to customers and clients alike.

Let’s take a look at why cloud hosted VoIP is quickly overtaking private PBX as the modern standard for B2B and B2C comms across the board – and why updating or upgrading might be the best thing you do for your office this year.

What is a PBX?

PBX, put simply, is like a private telephone network. In fact, it actually stands for Private Branch Exchange! This means that, instead of relying on a public exchange or external services, you have your own unique system set up in-house. This means that there’s no need for you to rely on the hardware and limitations of local cabling and switches. It also means that, effectively, you can set up more phones and systems in-office than you would normally be able to through PSTN.

It’s clear, therefore, why PBX has been an attractive solution for businesses across the board in recent years. There are many reasons why people have kept using physical telephony an in-house comms for this long – the main one being that more efficient technology simply hasn’t been available, and/or that is has been too expensive to invest in.

However, that has all changed massively in a very short time. Now, more and more SMEs and brands are setting up VoIP in the cloud – and there are likely to be a few benefits which will immediately strike you from the get-go.

What is Cloud Hosted VoIP?

If you’ve gotten this far into our site, you may already have a firm idea of what VoIP is, however, if not, it’s worth taking a bit of a refresher. VoIP is, of course, voice communications which run through data rather than traditional telephony. This means that the communications you make and receive are likely to be clearer, more efficient, and easier to manage on the whole.

It is entirely possible to set up VoIP on a PBX basis. However, more people and businesses are looking to set up VoIP through an off-site cloud solution instead. But why is this? Why are more companies making such investments than ever before? It’s all about keeping things efficient and keeping costs low.

To some companies and business owners, the idea of hosting any services off-site, or via the cloud, might sound like something of a big leap to make. After all, it may seem as though you are releasing a little more control than you normally might over the running of your business.

However, this is never the case – cloud computing is flexible, secure, and cost-effective. In fact, if you’ve not already considered moving to cloud-based storage and backups at the very least, now is the time to really start making a change.

Why is Cloud VoIP Preferable to Traditional PBX?

Traditional PBX certainly has its plus points, however, VoIP in the cloud is infinitely more flexible, and takes plenty of pressure off your plate. Instead of having to manage and maintain a private phone network on your own, you can ensure that seasoned experts take care of your comms for you from afar. The best part is, you won’t even have to train anyone up – here at VoIPer, we are well-versed in helping to set up and maintain some of the most complex of networks and services off-site for our clients.

This means that instead of having to stretch yourself thin or having to relearn a whole new set of skills, you will have a team ready to hit the ground for you whenever you need them. It also means that you can rely on someone to keep your comms up and running as and when necessary. Instead of having to muddle around with phone son your own at the most inopportune of times, you can be sure that experts are readily working behind the scenes keeping everything in check.

What’s more, it is likely to save you money. Instead of having to pay for extensive hardware and upkeep costs in-house, you only ever pay flat fees to an outsourcer for as long as you require. Our team offers complete VoIP and voice comms management at competitive rates, meaning that you will never pay hidden fees or unnecessary costs along the way.

Get Set to Upgrade

If you’ve yet to make the leap to the cloud in any way shape or form, why not make a start by moving your telephony off-site? VoIPer will always be happy to bring positive changes to the way you run your B2B and B2C comms.

VoIP in the cloud is very quickly replacing outdated PSTN and PBX standards. Don’t get swept behind the pack! Take a look at our packages and call our team now on 0800 33 22 66 to learn more about how much of a difference VoIP could make to the running of your business. Who knows – it might be the best move you make this year. Get updating and upgrading as soon as you can!