Cloud Based Phone Systems: What to Know Before You Upgrade

New technology can always feel like a tumultuous time. Whether you are on the cutting edge or moving forward with uncertainty, you need the right details to make the right decision.

Phone systems are under a lot of big changes these past few years. The rise of cloud-based systems pushes communications into bold new areas.

Any business owner needs to understand what they can gain from these new systems. To better prepare you for an upgrade, we are here to provide the information you seek.

Cloud-Based Phone Systems vs. Traditional Phone Systems

The best way to see what benefits cloud-based phone systems have is with a comparison to traditional phone systems.

Over the last few decades, phone systems have gained a lot of potent features, such as multiple lines, call waiting, and voicemail. The downsides to these older phone systems often came with in-house hardware setup and maintenance disturbances.

Cloud-based systems get rid of the detriments while adding to the positives.

Cloud-based phone systems connect through the internet, so with an established connection can be up and running within an hour.

Updates come via a fast internet link, so you can schedule them around business hours without needing to enter the building.

These new systems also allow for easy connection via mobile devices. This allows easier work on the go for business trips and remote work sessions.

Recognizing The Need To Upgrade

Better technology isn’t always a quick sell. The timing of your upgrade will often coincide with other needs that the cloud-based phone systems can help.

1. Time For New Hardware

No hardware lasts forever. Over time your phones will need replacing. If you had them installed at once, they often fail together.

A mass replace is a great time to upgrade.

2. Too Much Disruption

The disruption of business is dangerous. Physical maintenance and hardware difficulties are often the culprits.

When enough is enough, cutting to the solution can solve a lot of headaches.

3. In Need of a New Provider

Sometimes a service provider can end up losing the quality that you hired them for. Whether through policy changes, price increases, or dropped service, you may hit an eventual desire for a change.

If you are changing service providers, often there are deals to upgrade your entire system. A switch can lessen the burden of the initial investment while the new service saves you money in the long run.

Researching and Planning Your Transition

As you get closer to a potential upgrade, you need a plan on how to manage the transition. Diving in without thinking can lead to a lot of problems.

1. Communication and Training

Your employees need the training to understand the new system. Don’t rush this training. If you layer your training you can avoid having too few employees left to run the business!

2. Research and Technology Comparisons

It is important that you do your research on the technology to know what you are buying. As well, research the providers to know who best fits your company.

Better Technology for a Better Business Future

Upgrading your phone systems is a powerful boon to your business. With any major investment, you need understanding and care. While you won’t regret the upgrade, going in blind can lead to unexpected issues.

Once you understand what you have to gain and are ready to begin the transition, we here at Voiper have the expertise and quality to guide you. We offer a potent service with great hardware and will be with you every step of the way.

Contact us today for more information.